Why your leadership approach must stop being complicated…
If one of your team members told you they didn’t understand you, would you blame them? Or would you be prepared to look in the mirror at your own approach?
Whatever the reason for the lack of understanding is, the net result is disconnect, and you are not going to achieve the results you want. So let’s have a deeper look at this for a moment. What does complicated look like in business?
Complicated looks like long emails, long voicemails and unclear meetings where people walk out feeling confused rather than clear and inspired. It looks like additional clarification meetings, staying back late, still talking on your mobile phone in your car while driving home with conversations that continue in your garage once you’ve pulled up at home and are supposed to be cutting off for the evening.
Complicated for the customer looks like not getting what they want, long drawn out processes, not being listened to, getting orders wrong, and being ‘shoe horned’ into methods that don’t serve them because the business does it that way.
The cost of this is business risk. Losing good people, losing good customers and losing business to yourcompetitors.
When a business team is clear and certain, there is no complication. It means that everyone has confidence in what they’re doing, and how they’re doing it and they know precisely what’s expected of them.
They love their work, and they love dealing on behalf of the business and would do anything for the team. They go the extra mile because they understand that the business is doing its best.
When a business team is clear, it means the leadership is clear. It means the leader communicates in a clear manner and that the communication is aligned with the direction of the company. It is easy for the work to flow and for the outcomes you’re looking for as a business to be achieved.
If you, as a leader, find yourself in a complicated environment and continue to complicate it for those around you, you will create unrest, which can potentially lead to an implosion. Good leaders find ways to simplify things, to get the team focussed on the ‘critical few’ and to be consistent in their communications witheveryone around them.
No one wants to feel overwhelmed. Being overwhelmed from time-to-time can happen with surges of workflow. However, feeling overwhelmed all the time is not sustainable.
As a leader, it really is your responsibility to create clarity and certainty for your team. This enables the work rhythm to flow. This style of leadership equips and empowers others, enabling you to step away from the day-to-day, which gives you room to focus on Strategy (your next move) and rewards you with freedom of choice.
Interested in understanding how you can overcome complexity and activate energy in your team? Apply for a Strategy Call with one of our Intercept team members so that we can understand what’s happening inside your business and share some of our methods.
On the call, we’ll determine if we’re a good fit to work with one another and support you in creating a high performing team where everyone in your business is on the same page.
Apply here: www.interceptexperience.com
Or email: mail@interceptexperience.com
